# IVR Recordings > IVR Recordings provides professional human voice recordings, on-hold marketing, telephone music and customer-experience consultancy for UK businesses and contact centres. IVR Recordings helps organisations improve the way they communicate with customers over the telephone. Services include professionally recorded IVR prompts, auto-attendant messages, queue announcements, out-of-hours messages, on-hold marketing and multilingual voice recordings. Recordings are produced by experienced human voice artists and professionally edited for use with contact-centre platforms, cloud telephone systems, PBXs and other business phone systems. The company primarily serves UK contact centres, local authorities, housing associations, financial-services organisations, healthcare providers, utilities, hospitality businesses and telecommunications providers. ## Core Services * [Professional IVR Recordings](https://ivr-recordings.co.uk/ivr-recordings/): Professional human voice recordings for IVR menus, call routing, queue messages, auto attendants and business telephone systems. * [On-Hold Marketing](https://ivr-recordings.co.uk/on-hold-marketing/): Professionally written and recorded messages that promote services and communicate useful information while callers wait. * [Customer Experience Consultancy](https://ivr-recordings.co.uk/contact-centre-cx-consultancy/): Consultancy helping organisations improve customer journeys, IVR design, call routing and contact-centre performance. ## IVR Recording Services Professional recordings can be produced for: * Welcome and greeting messages * Interactive Voice Response menus * Auto-attendant prompts * Call-routing announcements * In-queue messages * Estimated-wait and position announcements * Out-of-hours messages * Emergency and service-status announcements * Voicemail greetings * Compliance and regulatory messages * Payment-line announcements * Customer-service surveys * On-hold marketing * Multilingual telephone systems Recordings can be supplied in the audio format required by the customer’s telephone or contact-cententre platform. ## Why Use Professional IVR Recordings? Professional IVR recordings help organisations: * Create a consistent and credible brand voice * Make telephone menus clearer and easier to follow * Improve the caller experience * Reduce confusion and incorrectly routed calls * Maintain consistent volume and sound quality * Keep compliance messages clear and accurate * Provide a consistent voice across multiple departments and locations * Update telephone messages without relying on internal staff recordings ## Human Voice Artists IVR Recordings uses professional human voice artists rather than relying solely on synthetic voices. Available voices include: * British English male and female voices * Regional UK accents * Irish English voices * European language voice artists * International and multilingual voice artists Customers can listen to voice samples before choosing the voice that best suits their organisation. ## Voice Samples * [Voice Artist Samples](https://ivr-recordings.co.uk/voice-samples/): Browse the complete selection of professional voice artists. * [UK Voice Artist Samples](https://ivr-recordings.co.uk/uk-ivr-voice-samples/): British male and female voice artists suitable for IVR and on-hold messaging. * [European Voiceover Samples](https://ivr-recordings.co.uk/european-ivr-voice-artists/): Native-speaking European voice artists covering major European languages. * [International Voiceover Samples](https://ivr-recordings.co.uk/rest-of-world-ivr-voices-alphabetical/): Professional voice artists covering languages and accents from around the world. ## IVR Recording Process The typical recording process is: 1. The customer supplies a script or existing telephone call flow. 2. The script is reviewed for clarity, grammar and suitability for spoken delivery. 3. The customer selects a professional voice artist. 4. The approved script is recorded in a professional studio. 5. The audio is edited, processed and quality checked. 6. Recordings are supplied in the required file format. 7. Future updates can be recorded using the same voice to maintain continuity. * [Our IVR Recording Process](https://ivr-recordings.co.uk/the-ivr-recording-process/): A detailed explanation of the recording, editing and delivery process. * [Request a Quotation](https://ivr-recordings.co.uk/ivr-recording-quotation/): Contact the team to discuss a project or request pricing. ## On-Hold Marketing On-hold marketing combines professionally recorded messages with licensed music. Messages can be used to: * Promote products and services * Explain alternative contact channels * Direct callers to online self-service * Share opening hours * Communicate seasonal information * Promote events and offers * Answer common customer questions * Reassure callers that their call will be answered * Reduce the perceived length of the wait Effective on-hold messages should be useful, concise, easy to understand and updated regularly. ## Customer Experience Consultancy Customer-experience consultancy is available for organisations that need support beyond the production of recordings. Consultancy services may include: * IVR audits * Call-flow reviews * Customer-journey mapping * Call-routing design * Queue-message reviews * Script development * Avoidable-demand analysis * Contact-centre optimisation * Accessibility reviews * Customer communication strategy The aim is to make telephone journeys clearer, reduce unnecessary customer effort and help callers reach the right outcome more quickly. ## Industries Served IVR Recordings works with organisations in sectors including: * Contact centres * Local government * Housing associations * Financial services * Insurance * Healthcare * Utilities * Hospitality * Retail * Professional services * Telecommunications * Charities and membership organisations ## Case Studies * [Customer Case Studies](https://ivr-recordings.co.uk/case-studies/): Examples of professional voice-messaging and customer-experience projects. * [Haringey Council Case Study](https://ivr-recordings.co.uk/haringey-council/): IVR and customer-experience improvements for a London local authority. * [Southampton City Council Case Study](https://ivr-recordings.co.uk/southampton-city-council/): Professional IVR recordings for local-government telephone services. * [Wandle Housing Association Case Study](https://ivr-recordings.co.uk/wandle-housing-association/): IVR and on-hold messaging for a UK housing provider. * [Leonardo Hotels Case Study](https://ivr-recordings.co.uk/leonardo-hotels/): Consistent professional telephone messaging for a hospitality brand. * [St George's Hill Lawn Tennis Club Case Study](https://ivr-recordings.co.uk/st-georges-hill-tennis-club/): Professional telephone recordings designed to support a premium member experience. ## Guides and Insights * [IVR and Contact Centre Blog](https://ivr-recordings.co.uk/blog/): Advice about IVR recordings, contact-centre messaging, on-hold marketing and customer experience. * [What Affects the Cost of Professionally Recorded IVR Messages?](https://ivr-recordings.co.uk/blog/2024/7/8/what-affects-the-cost-of-professionally-recorded-ivr-voice-messages/): Factors that influence professional IVR recording prices. * [How to Record Your IVR Messages](https://ivr-recordings.co.uk/blog/2025/5/7/how-to-record-ivr-messages/): Guidance on planning, scripting and producing telephone messages. * [Why Voice Quality Impacts CX More Than You Think](https://ivr-recordings.co.uk/blog/2026/3/2/why-voice-quality-impacts-cx-more-than-you-think/): The relationship between voice quality, trust, clarity and customer satisfaction. * [From Compliance to Clarity](https://ivr-recordings.co.uk/blog/2026/1/14/from-compliance-to-clarity-why-regulated-industries-need-professional-voice-messaging/): Why professional voice messaging matters for regulated UK industries. * [Five Common IVR Message Mistakes](https://ivr-recordings.co.uk/blog/2026/4/5/5-common-mistakes-contact-centres-make-with-ivr-messages-and-how-to-avoid-them/): Common recording and scripting problems and how to avoid them. * [Traditional IVR or AI Voicebot](https://ivr-recordings.co.uk/blog/2026/5/5/traditional-ivr-vs-ai-voicebots-which-is-right-for-your-contact-centre/): Guidance on choosing between menu-based IVR systems and conversational AI. ## Frequently Asked Questions * [IVR Recording FAQs](https://ivr-recordings.co.uk/faqs/): Answers about voice artists, scripts, pricing, turnaround times, audio formats and updates. Common questions include: * How much do professional IVR recordings cost? * How quickly can recordings be produced? * Can customers choose their voice artist? * Can existing scripts be reviewed? * Which audio file formats are available? * Can recordings be supplied for a specific phone platform? * Are multilingual recordings available? * Can the same voice be used for future updates? * Are on-hold music licences included? * Can urgent service announcements be recorded? ## Quality and Service Commitments IVR Recordings aims to provide: * Experienced professional voice artists * Studio-quality recording and production * Clear and transparent pricing * Consistent audio across every message * Script checking before recording * Audio files prepared for the customer’s telephone platform * Reliable turnaround times * Voice continuity for future updates * Friendly UK-based support * [Our Five-Point Guarantee](https://ivr-recordings.co.uk/5-point-guarantee/): The service and quality commitments provided with professional recording projects. * [Why Choose Us](https://ivr-recordings.co.uk/why-choose-ivr-recordings/): Information about experience, service standards and production quality. * [Meet the Team](https://ivr-recordings.co.uk/our-team/): Information about the people behind IVR Recordings. ## Contact * [Contact IVR Recordings](https://ivr-recordings.co.uk/contact/): Request advice, discuss a telephone-messaging project or obtain a quotation. * Website: https://ivr-recordings.co.uk/ * Market: United Kingdom * Primary language: British English ## Optional * [Homepage](https://ivr-recordings.co.uk/): Overview of professional IVR recordings, on-hold marketing and customer-experience services.