Why IVR Recordings Matter More Than You Think

Take a moment and think about it…  your IVR is your 24/7 front-of-house team.

It doesn’t sleep, doesn’t take breaks, and (hopefully) doesn’t misroute callers.

But it does influence how people perceive your brand.

Done well, IVR voice messages, set expectations, guide customers to the direct department and even reinforces your brand personality.

Done badly, it leads to rocketing abandonment rates, misdirected calls, and a queue of frustrated customers who end up taking their frustrations out on your agents.

Clarity, tone of voice and audio quality aren’t just nice-to-haves - they’re essential.

So How Should You Record Your IVR Messages?

Let’s get into the 3 main ways you can record your IVR messages, and the pros and cons of each. Spoiler: just because you can record them on your mobile doesn’t mean you should.