Southampton City Council

Here’s how we helped Southampton City Council move to a new contact centre solution.

A man with short brown hair and a striped blue and white shirt sitting at a table in a room with yellow walls, engaged in a conversation or meeting.

James Marshall, Southampton City Council

“Working with iNarrator has transformed the way we communicate with our customers at Southampton City Council.

By introducing professional voice messaging across our IVR and customer contact systems, we've made every interaction clearer, easier to understand, and more engaging for our residents.

Previously, our callers experienced confusion and frustration with inconsistent, poorly recorded messages, but iNarrator’s consistent, high-quality voiceovers have brought continuity and a polished, professional tone to every point of contact. This attention to detail means our callers get to the right place faster, our staff handle fewer frustrated inquiries, and the overall customer experience is vastly improved.”