Professional voice messaging helps regulated industries in the UK: from finance to healthcare and utilities, stay compliant, build trust, and deliver clear customer communication.

Discover how poorly recorded IVR messages harm customer experience, brand perception, and profitability. Learn why professional voice services are worth the investment.

Learn how to choose the right professional voice talent for your brand. Discover practical tips on matching tone, style, and authenticity to engage your audience and strengthen brand identity.

Interactive Voice Response (IVR) systems are meant to streamline customer journeys, reduce waiting times, and improve efficiency. But when designed poorly, they frustrate callers, increase abandonment rates, and waste valuable agent time.

If your contact centre is struggling with dropped calls, negative feedback, or misrouted enquiries, your IVR messages may be the problem.

Here are five common mistakes contact centres make with IVR messages and practical tips to fix them.

Why IVR Recordings Matter More Than You Think

Take a moment and think about it…  your IVR is your 24/7 front-of-house team.

It doesn’t sleep, doesn’t take breaks, and (hopefully) doesn’t misroute callers.

But it does influence how people perceive your brand.

Done well, IVR voice messages, set expectations, guide customers to the direct department and even reinforces your brand personality.

Done badly, it leads to rocketing abandonment rates, misdirected calls, and a queue of frustrated customers who end up taking their frustrations out on your agents.

Clarity, tone of voice and audio quality aren’t just nice-to-haves - they’re essential.

So How Should You Record Your IVR Messages?

Let’s get into the 3 main ways you can record your IVR messages, and the pros and cons of each. Spoiler: just because you can record them on your mobile doesn’t mean you should.