COVID-19 IVR Messages for Contact Centres

We are operating as normal to support contact centres through this challenging time.

Our voice artists are available to record any messages you need and we’re offering a 48 hour turnaround service where possible.

Give Us A Call... 0800 852 7720 Monday to Friday: 9am to 5:30pm

Or Send An Email: hello@ivr-recordings.co.uk

To help we’ve written a range of example IVR Messages…

Example Coronavirus (COVID-19) Contact Centre IVR Messages

High Call Volumes - Channel Shift

Welcome to [COMPANY NAME]. We’re receiving more calls than usual due to Coronavirus, which means wait times are higher than we’d like. Answers to most questions can be found on our website [YOUR WEBSITE]. Please stay on the line and we’ll be with you as soon as possible.

High Call Volumes - Urgent Calls Only

Welcome to [COMPANY NAME]. We’re receiving more calls than usual and due to the Coronavirus precautions we have fewer team members available to take calls, which means wait times are higher than we’d like. Answers to most questions can be found on our website [YOUR WEBSITE]. If your call isn’t urgent, please check the website and call back when normal service resumes.

Closed - Pandemic Message

Welcome to [COMPANY NAME]. Our phone lines are currently closed due to the Coronavirus restrictions imposed by the government. However our customer service team are available to help with all enquiries via Live Chat at [YOUR WEBSITE] or Email [YOUR CUSTOMER SERVICE EMAIL ADDRESS]. We will post regular service updates to our website. Thanks for calling [YOUR COMPANY NAME]… Goodbye.

Custom IVR Voice Message Recording Service

IVR Recordings specialises in professional voice message recordings for contact centres.

To discuss your contact centre IVR voice requirements or CX project give us a call on 0800 052 7720.