IVR Workshop

When was the last time you reviewed your IVR caller experience?

Last month…

Last year…

Never?

Reviewing and improving your IVR experience is often at the bottom of a to do list… when speaking with clients this is a common theme…

“Our IVR is bad – it sounds awful, the menu options don’t make sense and the queuing messages are repetitive. I know some of the issues but don’t know where to start”

Before working with us most clients make ad hoc changes to their IVR system, as a short term fix to a specific problem.

Overhauling the IVR never really becomes a burning priority but taking time out to review and improve your IVR experience pays dividends in the long run.


A Workshop & Discovery Day is right for you if you’re:

  • Thinking of or already are moving to a new contact centre solution

  • Looking to understand how the caller experience can be improved

  • Exploring how to improve contact centre processes

  • Experiencing frustrated callers and declining revenue/customer numbers

  • Not optimising your CX or revenue opportunities

 

IVR Workshop covers:

  • Current Issues & Challenges

  • Short & Long Term Goals

  • Caller Profiling

  • Creating The Ideal Caller Journey

  • Defining Your Tone of Voice

  • IVR Voice Artist & On Hold Music Track Selection

 

Workshops usually consist of 1 or 2 days on-site to dig into the issues you’re facing, work through ideas and solutions, then we’ll provide a full report outlining the next steps to transform your IVR into a world class customer experience.

IVR Workshops can be provided in isolation but for the best results they form the first step in the IVR Consultancy Service to completely transform your IVR experience.