Your contact centre
just got a can-do
upgrade.
That tin can in your hand is the oldest call-handling tech there is. Funny thing is, plenty of IVR systems still sound like it.
Let's fix yours.
Things have moved on since the playground
Two tins, a length of string, a willing friend across the yard, brilliant for ten-year-olds.
Not so brilliant for a contact centre handling thousands of calls a week.
If your IVR still sounds like the voice messaging was recorded down a piece of string, it's costing you in abandoned calls, frustrated customers, and agent time you didn't need to spend.
25%
of all calls resolved fully within the IVR, with no agent needed - what we achieved for Wowcher customer services.
6% → 16%
reduction in caller abandonment for Barratt Homes, the first 6% in month one, a further 16% over the following six months - just from professionally recorded IVR and in-queue messaging.
Why a professional voiceover
The voice is the first impression. Make it count.
Every caller forms an opinion of your organisation in the first few seconds, before they've spoken to a single person. A flat, in-house recording (or no recording at all) tells them you haven't thought about their experience. A professional, on-brand voice tells them the opposite.
Before
Recorded in-house
Different staff voices across the system, recorded at different times
Inconsistent tone, pace and pronunciation
Callers misdirected by unclear options, ending up with the wrong department
Wait times sitting above industry expectations
After iNarrator
Professionally Recorded
One consistent, welcoming, on-brand voice throughout the journey
Callers select the right option first time
Clear, broadcast-quality audio that reflects your organisation's standards
A caller journey designed around what residents and customers actually need
Haringey Council / IVR Consultancy & Professional Voice Recordings
A confusing, overloaded IVR was costing Haringey Council in calls, emails, and agent time. A redesigned system with professional voice messaging turned that around within months.
£200K
operational savings,
year on year
80%
of school admission enquiries deflected online
22%
reduction in calls needing a human agent
“My experience of working with iNarrator has been brilliant. Superbly professional, really focussed on the vision and understood our problems. It's like we're all one team.”
Samantha Larner, Senior Project Manager, Haringey Council
“Previously, our callers experienced confusion and frustration with inconsistent, poorly recorded messages. iNarrator's consistent, high-quality voiceovers have brought continuity and a polished, professional tone to every point of contact, callers get to the right place faster, our staff handle fewer frustrated enquiries, and the overall customer experience is vastly improved.”
James Marshall, Southampton City Council
Your contact centre, but better.
Improve customer satisfaction ✓
Reduce agent handle time ✓
Improve first call resolution ✓
Improve self-service accessibility ✓
Reduce caller abandonment rate ✓
Increase efficiency ✓
Increase overall contact centre ROI ✓
Ready when you are
Let's give your IVR something worth saying.
Book a short call with Steve.
No string, no tins just a conversation about what your contact centre could sound like.
Prefer to call right now?