If you are using an AI voice for your IVR voice prompts then you are jeopardising your customer experience.

Here’s why:

1.   You’ll sound like everyone else – right now there are a very limited numbers of AI voices built into each contact centre platform, soon enough the voice you have on your system will be on 100s of others and possibly your competitors.

2.   Your callers can spot an artificial voice a mile off, from incorrect intonation and lack of empathy to rambling sentences without any natural pauses.

3.   AI voices simply can’t create an emotional connection with callers, as a result callers often don’t properly listen to messages and select incorrect options.

What’s the alternative?

Using a professional voiceover - a real human being - who’s trained in the art of getting people to take action.

I know it’s more expensive and time consuming to use a professional voiceover artist. A real human voice ensures brand authenticity and creates a personal connection with callers that an AI voice simply can’t achieve.

Would you like to hear how great your IVR messages could sound? Book a discovery call.
Give us a call to discuss on 0333 050 7610