IVR Voice Message Recording Service

Increase contact centre efficiency by 21% in just 30 days, without the hassle and cost of changing your contact centre solution.

A note from Steve Hindley

Founder & Customer Experience Consultant at iNarrator

Let me skip the usual waffle you’re usually forced to read, and talk to you on a level.

For the past 14 years, my team and I have been working with businesses, local authorities and multinational corporations across the world, bringing their IVR systems out of the dark ages, and turning them into seamless, efficient solutions that provide ‘on-brand’ messaging, improve contact centre efficiency, reduce call queue times, complaint volume, and adviser handle times.

How? Well, I’d like to show you.

Simply book a discovery call, so you can get clarity on how updating your IVR system can save your contact centre time and money - and have you feeling like you’ve employed a top-performing employee, without having to involve HR.

How we can help you…

Our process can be broken down into two key services: IVR voice recording and IVR consultancy.

IVR Voice Recording Service

If you simply want to bring your IVR Voice Messages up to scratch with professional voiceovers, our standard service offers a fast, cost-effective solution. We follow a tried-and-tested methodology to record, produce and edit broadcast-quality IVR prompts for your contact centre. We’ll help you find the right IVR Voice for your contact centre.

IVR Consultancy

Alternatively, if you’re looking for advice on IVR scripts & call flows, before you go ahead and record your messages, we recommend choosing our IVR consultant service. This offers a comprehensive review of your existing messages or a complete overhaul of your IVR calls flows and messaging to bring incorporate new system features, and enhance the caller overall customer experience.

What next…

You can keep reading more about our service below… Request a Quotation or Book a Discovery Call.

Give us a call on 0333 050 7610, or click the button below to Book Your Discovery Call

Client Case Study…

How does a ‘Discovery Call’ work?

No two contact centres have the exact same requirements, and rather than tell you ‘roughly’ what kind of results you can expect from upgrading your IVR system, I’d like to show you what the process and outcomes will look like for your contact centre.

Here’s how it works:

#1. Book your discovery call by choosing from one of the slots available here

#2 On our call, I’ll take your through our straightforward ‘cost-benefit’ questionnaire, to get an understanding of the sort of support you might need.

#3. I’ll explain our process for mapping out call flows, creating your scripts, and getting them recorded in next to no time.

#4. I’ll take you through our 5-point guarantee and answer any questions.

#5. I’ll use the information you’ve given us to put together a tailored proposal.

On our call, I’ll also share:

• The risk of using your own staff to record your IVR Messaging (and our 100% risk-free guarantee that mitigates against this danger).
  

• How much you could save in £s and pence - an average contact centre saves £71k per year with our solution but we’ll give you a precise figure for your business.
  

• The most common mistakes companies make when approaching their IVR system, so you don’t waste time or money.

FAQs

Is this going to be a sales call?

Rest assured this isn’t some thinly-veiled sales pitch. Our consultative approach means we have to go away and prepare a custom proposal for you, so it’s impossible for us to ‘hard sell’ you on the call. Plus that’s just not how we like to do business (something our 92% client retention rate proves!).

How long will it take?

Typically you’ll need to set aside 20 minutes for your Discovery Call. We’ve fined-tuned this process over the past 12 years, so that gives us enough time to understand your needs and explain how our process works.

Do I have to pay for my Discovery Call?

Nope, not a penny. This is your opportunity to understand the benefits of updating your contact centre’s IVR system, without any commitment or having to get any spend authorised.

What does your service cost?

It’s impossible for me to give you a precise figure without better understanding your call centre’s unique needs - that’s why I’m offering a discovery call.

iNarrator 5 Point Guarantee

1. We Guarantee You’ll Love Your Audio Or We’ll Re-Record It For Free

Over the years we’ve perfected our client onboarding process and we’re so confident in our whole process that if you’re not 100% happy with the finished audio we’ll re-record it for free, just tell us within 2 working days of receiving your audio.
Obviously, we have to follow our pre-production process to ensure we don’t miss anything:

i. Script review, voiceover and music selection
Your script will be presented via our online proposal system, it’s super important that your script is 100% correct before you sign off. We’ll organise a call to discuss any words with difficult pronunciations to make sure they’re spot on – we’ve got every detail covered.

ii. Sign off and production
Once your script, voiceover(s) and music selections have been signed off we enter the recording and production phase. We’ll book your voiceover artist to record as soon as possible.

2. We Guarantee To Hit Your Deadline

You tell us your project deadline and we will ensure your sparkling new audio is with you on or before the date agreed.  As long as there are no hold-ups along the way at your end, we’ll keep our side of the bargain and deliver on time.

3. The Best Quality Audio At The Best Price

If you find the same service with the same voiceover(s) for a better price with another supplier, we’ll aim to match the price. Of course we’ll need to see a detailed proposal from the competitor to verify the service and voiceover(s) are exactly the same.

4. We Only Use Experienced Full Time Professional Voiceovers

We’re often asked if the voiceovers we use are real people… the answer is YES. They’re living, breathing human beings who are extremely talented, they know how to lift words off the page and make them resonate with listeners. Basically when it comes to voiceovers, other providers aren’t as picky as us! You’ll have heard all of our voiceover artists on national TV and radio campaigns so you know you’re getting the crème de-la crème of voices.

5. Future Message Updates With The Same Voiceover

If you opt for a continuity package we guarantee to record all updates with the same voiceover(s). In the unlikely event that:

i. The voiceover is ill you can:

Wait until the voiceover returns… or
If the recording is urgent we’ll record with a similar voice then we’ll re-record with your usual voiceover when they return to work.

ii. The voiceover becomes permanently unavailable:

We will cover the cost of re-recording all messages that are still in use with a new voiceover. This is only fair as we can’t protect against long term illness and death! We’re glad to say this has never been an issue for any of our clients. 

Ready to get started? Give us a call 0333 050 7610, or email your script to hello@ivr-recordings.co.uk