The benefits of Professionally Recorded IVR Telephone Prompts

In business image is everything nowadays, and professionally recorded IVR messages can enhance your brand. After your website, the phone is usually the first point of contact with customers so it pays to make the right first impression.

If you’re utilising an Interactive Voice Response system, what impression is it giving callers?

The main benefits of using Professionally Recorded IVR Messages:

Experienced Voices - We hand pick only the best voice talent based on their experience and ability, the voice artists we work with have years of experience and are able to deliver consistent sounding IVR Prompts. Callers can instantly spot a professional voiceover which creates the right first impression for your company.

Consistent Sound - Our voiceovers are very good at matching their delivery style to your brand values, is able to bring your IVR Script to life and create the right mood for your telephone system. When you come to record message updates in the future your chosen voiceover will be able to match the new and old messages perfectly - your callers will never tell the difference.

High Quality Audio - Having your IVR Messages recorded in a fully soundproofed voice booth with a microphone worth over £1,000 ensures high quality sound, without distracting background noise. You might think that it’s not worth going to all that effort when the finished recordings will be used on the phone (yes you’re right the phone network doesn't provide great quality) but if you start with a recording that has background noise and is unclear, this will be magnified when listening back to it on the phone.

Professional Editing - If you record your own IVR Messages it’s usually done straight into the telephone system which means you have no editing control. What you record is what you get; there’s no chance to edit out breaths, pops, clicks and background noise, all of which are distracting for callers and doesn’t create the right impression. Audio editing requires a tuned ear and technical skills to provide a polished batch of IVR Prompts, which all match perfectly.

In short if you’re serious about attracting new customers and retaining existing ones, then taking the time and effort to improve your IVR Prompts it a must.

by Steve Hindley you can find Steve on Google+

Not all IVR Systems are customer facing

Over the past few months we have seen a rise in the number of IVR Messages being used for internal communications typically HR and IT Helpdesks.

Larger organisations with thousands of employees need to operate efficient systems for dealing with queries and an IVR system with professionally recorded IVR Messages can help internal departments control their workflow.

Professionally recording IVR Messages shows employees you've taken time to think about their experience as well as the customer experience.

by Steve Hindley you can find Steve on Google+

Will you be compliant on 13th June 2014?

On Friday 13th June 2014, the Distance Selling Regulations 2000 and Off-Premises (Doorstep) Regulations 2008 will be revoked and replaced by Consumer Contracts Regulations. So if you're a trader selling goods, services or digital content to consumers, there is a new set of regulations which will apply to you. Sorry if you're B2B as we know a lot of you are but these are big important changes which are worth knowing about, whether you’re B2B or B2C.

There are a number of changes, some of which include the information that must be given to consumers before making a purchase, their rights if they change their mind, delivery times and much more but we're going to look at the changes around the use of non-geographic phone numbers such as 0845, 0844, 0871, 0872 and 0873 for customer helplines.

First of all it's worth pointing out that you can still use non-geographic numbers for your sales lines (for now), as the changes affect customer telephone helplines for after sales service.  The regulations state:

"No phone charges in excess of basic rate for post-contract phone queries"
 
In plain English this means if you offer a telephone helpline for consumers to contact you about something they’ve bought, there should be a number available on which they call for this purpose, costing them no more than the basic rate.

So to comply you must offer a customer service line to consumers on at least one of the following numbers: geographic numbers or numbers which are always set at the same rate, which usually begin 01, 02 or 03 and mobile numbers which usually begin 07, or free of charge i.e. 0800 and 0808.

OFCOM has proposed reforms around call charges to 0800 and 0808 numbers so they will soon become free to call from mobiles.

Of course if you need any of your telephone messages re-recording to reflect any new phone numbers you've implemented give us a call on 0161 850 3033.

The above information is as a guide only.  Latest information and guidance on the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations can be found on the government's Department for Business Innovation & Skills website.

by Steve Hindley you can find Steve on Google+

What are IVR Voice Prompts?

Quite simply IVR voice prompts are the spoken messages you hear when calling an automated telephone system.

When you call your bank, utility company, insurance broker, hotel chain...in fact with most large companies who provide customer service or ordering functions over the phone you're likely to be greeted by an IVR system which plays a number of IVR voice prompts, giving you the option to go through to different departments.

Who records these IVR prompts?

We do! We have a range of professional voice overs who have many years recording everything from TV and radio commercials to corporate narration and of course IVR prompts.

Why are IVRs used so much?If well designed and implemented properly (with of course professionally recorded IVR message prompts) IVR systems can improve call handling for not just companies but also clients by delivering callers to the correct department quickly and efficiently.

To discuss our IVR Prompt Recording Service and how an IVR system could improve your call handling efficiency give us a call on 0800 0112 123.

How many levels does your IVR Menu have?

If your IVR takes callers more than four layers into the IVR Menu System then you're probably upsetting your callers and causing extra stress when all they want to do it talk to you.

This might sound like we're talking ourselves out of a work but it's also our job to help clients to rationalise and simplify their IVR System so it works for callers.

So let us take your maze of IVR options and sub menus and work our magic.

Your callers and customers will love you for it!

Call us on 0800 0112 123 or email enquiry@IVR-Recordings.co.uk to get started.

Welcome to the new IVR Recordings Website

Hello and welcome to our new look IVR Recordings website, we hope you like the refreshed style and additional content.

We've got lots of information and audio samples of IVR Message Prompts to make your call centre sounds great. If you need professionally recorded IVR Prompts for your telephone IVR System then we're the people to talk to!

You can also Request a Call Back or Free Quotation here

Keep checking our blog as we'll be launching some exciting new content over the next few weeks.

If you're looking for On-Hold Marketing Messages then visit our sister website www.iNarratorOnHold.com