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Steve Hindley 24/04/2024 Steve Hindley 24/04/2024 AI Voices… bad news for your customer experience. Read More
Customer Experience, General Steve Hindley 26/02/2024 Customer Experience, General Steve Hindley 26/02/2024 Have we as a nation become so accustomed to terrible customer service? Read More
IVR Recordings Steve Hindley 15/01/2024 IVR Recordings Steve Hindley 15/01/2024 What Is an IVR Message? Read More